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"Despite being only a year old,
India Business Law Journal is
regarded by Asias in-house legal
community as among the most
credible and comprehensive
sources of information on legal
developments in India.
Given Vantage Asia's success
with that publication, I am certain
The Intelligent Outsourcer will be
a key resource for decision makers
in the outsourcing business."
Gaurav Jabulee
Legal Counsel - Asia
Texas Instruments
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The Intelligent Outsourcer's unique content is shaped and guided by an editorial board made up of distinguished business leaders, outsourcing professionals and legal advisers from a broad range of countries and industries.
These thought leaders include:
Evelyn Suaco Abat
Founding Trustee
Business Processing Association of the Philippines
 Evelyn is the founding president of the Medical Transcription Industry Association of the Philippines and the founding trustee of the Business Processing Association of the Philippines. She has been setting up, growing and structuring various business processing companies for the past 10 years and continues to be a strong advocate and staunch supporter of the Philippine off-shoring and outsourcing Industry.
Lourdes Angeles
Chairman
DataMed Solutions International
Lourdes has had a multi-facetted professional career spanning more than 30 years. She is co-founder and chairman of DataMed Solutions International, a Philippines-based company that provides offshore healthcare-related services such as transcription, billing and coding, as well as legal transcription. Prior to founding DataMed, Lourdes worked for many years at Philippine Airlines where she headed the IT group and subsequently the corporate planning department. After retiring from the airline industry, she served as a consultant to the Philippines government, designing and implementing a system to effectively monitor flagship projects run by the Office of the President.
Sonia Baldia
Partner
Mayer Brown
 Sonia is a partner in the firm’s business & technology sourcing practice and co-chair of the firm’s India practice group. She represents clients in a broad range of national and global IT and business process sourcing transactions, including traditional outsourcing, offshore captives and hybrid arrangements. She is qualified to practice law generally and as a registered patent attorney in the US and in India, and leverages that combined expertise on behalf of clients in India-related matters. She is recognized by Chambers USA, America’s Leading Lawyers as a leading attorney in the outsourcing field.
Todd Blevins
Vice President, Americas Region Business Services Function
Cadbury
 Driven by a mission of freeing the business to create value, Todd oversees a customer-focused portfolio that includes human resource services, customer services, finance and accounting services, consumer relations, facilities and miscellaneous administrative services (fleet, security and travel) for the North American and Latin American Cadbury business units. Since joining Cadbury as the director of the program management office in August 2004, Todd has overseen Cadbury Business Services’ expansion into a fully integrated partner to the business units it serves. He was instrumental in Cadbury’s Business Services being named the 2005 Best New Shared Services Organization by the Shared Services and Outsourcing Network, as well as being named one of the 10 most admired shared services organizations by the Shared Services News.
Peter Brudenall
Partner
Hunton & Williams
 Peter is a partner in Hunton & Williams' global technology and outsourcing group. Based in London, he has extensive experience in all areas of outsourcing and information technology law. He acts for both customers and suppliers, and has significant experience in acting for Indian-based outsourcing vendors. He is the editor and co-author of Technology and Offshore Outsourcing Strategies published by Palgrave in 2005, and is a regular speaker on the legal issues associated with outsourcing and technology procurement.
Edward Burke
President
Bodhi Global Services
 Ed is a lawyer with extensive experience litigating complex civil cases at Weil Gotshal & Manges in New York and Brobeck in California for clients such as UnitedHealth Group, Reuters, Walmart, H&R Block, Shell, Owens-Corning and DVD Copy Control Association. He recently co-authored a chapter titled Off-shoring Litigation Document Review for the Thomson/Reuters treatise e-Discovery for Corporate Counsel (2008) and is a frequent speaker on legal outsourcing.
Fanny Chan
Senior Vice President,
CEO, IT outsourcing
ChinaSoft International
 Fanny is the senior vice president and CEO of IT outsourcing at ChinaSoft International. She is responsible for ChinaSoft International's IT outsourcing business. Fanny is also the vice president of the ChinaSourcing working committee in China Council for International Investment Promotion. She is currently based in Beijing, China.
Jeff Chittenden
Chief Operating Officer
Vertex
 Jeff joined Vertex in 2007 from Wachovia Bank where he was Chief Operating Officer for the credit card business. Prior to that he worked for Juniper Bank (Barclays USA) where he was responsible for the strategic and technical deployment of all aspects of technology, operations and marketing. The successful leadership of businesses undergoing rapid change is the bedrock of Jeff’s career. With experience principally gained within major, international financial organizations, his functional experience is wide ranging, based on common sense and a strong ethos of process improvement.
Kunoor Chopra
Founder, President & CEO
LawScribe
 Kunoor is a practising lawyer who was previously with the international law firm Fulbright & Jaworski. In the course of her litigation career, she realized the importance of having reliable and efficient support staff available around the clock. It was with this vision that Kunoor established LawScribe in 2004. Just three years later, LawScribe was already ranked 4th worldwide for legal process outsourcing. Kunoor continues to travel to LawScribe’s India offices five or six times a year to ensure that the highest standards are continuously maintained.
John (Hejun) Chu
Partner
Jun He Law Offices
 John is a founding partner of Jun He Law Offices. He has rich experience in advising foreign clients in China and has worked extensively on China-related investment and financing projects, joint ventures, corporate management and governance, technology licenses, marketing and sales, purchasing and outsourcing, media crises, product liability, litigation management and settlement, human resources and lobbying activities.
Michael F Corbett
Chairman
International Association of Outsourcing Professionals
 Michael is chairman of the International Association of Outsourcing Professionals (IAOP), the global standard-setting organization for the outsourcing profession. With 40,000 customer, adviser and provider members worldwide, the association helps member organizations increase their outsourcing success rate, improve their return on investment from outsourcing and expand the opportunities for outsourcing across their operations. In 1996, Michael was an expert witness on outsourcing at hearings called by President Bill Clinton and, in 2002, he was invited to testify before the Office of Management and Budget's Commercial Activities Panel tasked with redefining the federal government's outsourcing policies and practices. Michael is also the author of The Outsourcing Revolution, which John Sculley, former CEO of Apple Computer, calls a "clear and compelling roadmap [that] leads the reader through the systemic reinvention of work".
Cyrill Eltschinger
CEO
Softtek China
 A multi-cultural entrepreneur, Cyrill was educated in Switzerland and the United States. He drives Softtek China (formerly IT UNITED), a leading China-based IT outsourcing trend setter.
Cyrill is the author of Source Code China: The New Global Hub of IT Outsourcing (2007), the first book to address China's growing technology boom for software development and high-tech services. He also acts as a strategy advisor for several China government agencies and city-specific economic and technology development organizations. In March 2008, Cyrill was presented with the Beijing Great Wall Friendship Award, the People's Government of Beijing Municipality's highest honor for foreign experts, by the honorable Beijing Mayor Guo Jinlong. He was also selected to run with the Olympian flame in China during the 2008 Beijing Olympics Torch Relay.
Walter Fang
Vice President
Neusoft Group
 Walter is the vice president of global business development and marketing at Neusoft Group. He is responsible for Neusoft’s international outsourcing business development, strategic alliances, partnership management and marketing. He is also chairman of the Beijing chapter of the International Association of Outsourcing Professionals (IAOP) and a senior consultant to the Chinese Software and Information Services Industry Alliance.
David Hale
President
Smart Sourcing
 Dave assumed the position of president of Smart Sourcing in 2002 and led the company in increasing revenues 10-fold in five years. Smart Sourcing has since been featured by Fortune magazine as one of the top 100 outsourcing companies in the world from 2006 to 2008. Dave has appeared on CNN and BBC business programs as a guest commentator and was a featured speaker at the World Outsourcing Summit in Beijing.
Neil Hirshman
Partner
Kirkland & Ellis
 Neil has represented customers and service providers in the outsourcing of many functions, including IT, F&A, HR and procurement. He chairs the Chicago chapter of the International Association of Outsourcing Professionals (IAOP) and was named IAOP's 2007 Member of the Year. Neil is a certified outsourcing professional and is listed in Chambers USA, America's Leading Lawyers for Business Process Outsourcing and Technology & IT Outsourcing.
Vivek Hurry
COO & Co-founder
Exactus Corporation
 Vivek is the COO and co-founder of Exactus Corporation, a leading LPO services company. He is a chartered accountant and a graduate of the Chartered Institute of Management Accountants, UK. Vivek has 27 years experience, 16 of which were spent as an entrepreneur in the software, training, legal publishing & LPO sectors.
Gaurav Jabulee
Legal Counsel, Asia
Texas Instruments
 Based in Bangalore, Gaurav is Texas Instruments' legal counsel – Asia and a member of the company’s India strategic leadership team. He supports Texas Instruments’ activities throughout Asia-Pacific, particularly in India and the Philippines. Texas Instruments is one of the global pioneers of outsourcing. In the mid-80s it was among the first international companies to set up a captive R&D facility in Bangalore.
Brent Kedzierski
Global Business Interface Manager
Royal Dutch Shell
 Brent has been with Shell since 1999 and has worked in various capacities to support the formation, integration and acceleration of HR shared services across the group. In his current position, he is responsible for processes that deliver quality human resources data and management information across Shell.
Kurt Kohorst, COP
AVP, Outsourcing Programs
Safeco Insurance
 Kurt is vice president of the outsourcing practice for Liberty Mutual Agency Markets. He has experience across the full outsourcing lifecycle – from identifying opportunities to service management. Kurt runs the outsourcing program management office that has completed more than a dozen projects in two years. With a mandate to achieve fast project execution, minimize risks and maximize benefits, Kurt and his team have developed a standard methodology for consistently delivering projects. Kurt is an active member of the International Association of Outsourcing Professionals (IAOP). He was honored as IAOP member of the year for 2008 and serves on the organization’s Research Committee. In June 2007, Kurt earned the designation of Certified Outsourcing Professional (COP). The COP designation distinguishes individuals as leaders in the field of outsourcing.
Loh Tiak Koon
Chief Executive Officer
hiSoft Technology International
 Loh has over 20 years’ global market experience in leading IT companies. Before joining hiSoft, he was Hewlett-Packards corporate vice-president responsible for the company’s China and Hong Kong services business. A highly competent leader, Loh has demonstrated his ability to leverage companies and steer them into new growth mode. During his time as chief executive officer of Vanda Systems, the company merged with Hutchinson Global Communications and PowerCom to become a technology powerhouse. Prior to Vanda, Loh held positions as the managing director of Internet Capital Group’s Asian operations and the CEO of Cap Gemini Asia-Pacific. He started his career at IBM and subsequently Lotus Professional Services, serving various senior management and sales positions in the Asia Pacific region.
Rahul Matthan
Partner
Trilegal
 Rahul is one of the India's best known technology lawyers. His book, The Law Relating to Computers and the Internet, published in 2000, is frequently quoted in legal judgments in India and elsewhere. Rahul is one of the founding partners of Trilegal, a leading Indian law firm with offices in Delhi, Mumbai, Bangalore and Hyderabad. He heads the firm’s TMT, M&A and IP practice in Bangalore. In a recent article in the Financial Times, Rahul was identified as "one of the new generation of lawyers" and Trilegal was referred to as "an example of the new breed of Indian law firm that distinguishes itself from its more traditional peers".
Dr Kumar Mehta
CEO
Cross-Tab Marketing Services
 Kumar has extensive experience in both buying and supplying KPO services. Prior to joining Cross-Tab, he spent over 13 years at Microsoft Corporation in a variety of senior positions including directing the company’s KPO initiative. Prior to joining Microsoft, Kumar worked as a consultant to global pharmaceutical companies. He has a Ph.D. from the University of Iowa and leads Cross-Tab from its US headquarters in Seattle.
Rajan Menon
Senior Partner
KhattarWong
 Rajan is a senior partner at KhattarWong, a leading Singapore-based law firm. He is also a fellow of the Institutes of Arbitrators in UK, Singapore and Malaysia. He was formerly a deputy public prosecutor, a senior deputy registrar of land titles & deeds and a credit manager with HSBC. Rajan was conferred the Public Service Medal by the president of Singapore.
Ganesh Natarajan
President & CEO
Mindcrest
 Ganesh is a pioneering figure in the arena of legal outsourcing in the United States. He and his colleagues founded Mindcrest in 2001 when the term LPO was not a part of lexicon. Prior to Mindcrest, Ganesh was a partner at McGuire Woods an international law firm of 900 attorneys. He has an MBA from Brigham Young University and a Juris Doctor degree from Washington University, St Louis.
Andrew Ong SC
Vice President, Markets Legal
Nokia
 Andrew oversees the global legal operations of Nokia’s Markets division, including risk management, legal strategy and planning. He sits on the Nokia Markets management team as well as Nokia's legal management team. He is currently based in Finland.
Filippo Passerini
President, CIO & Global Business Services
Proctor & Gamble
 Filippo leads Procter & Gamble’s Global Business Services (GBS) organization and serves as CIO. Established in 1999, GBS is a shared services organization providing key business support and solutions to 138,000 Procter & Gamble employees working in over 80 countries. Filippo was named 2006 Shared Service Leader of the Year and Most Admired Shared Service Leader in 2006. He has also received several awards for IT leadership, including an international award for CIO Excellence, and he led both the CIO 100 and ComputerWorld CIO 100 lists.
Mahesh Patel
Engineering Global Sourcing Manager
Pratt & Whitney
(A division of United Technology Corporation)
 Mahesh leads Pratt and Whitney’s Global Engineering Sourcing team. He initiated global sourcing at United Technology Corporation (UTC), starting with a green-field, low cost engineering center in India in 1999. Over 2000 engineers support Pratt and Whiney globally. He is a member of UTC’s engineering commodity team and his past experience includes 10 years at Larsen & Toubro in India and 14 years at GE in the US.
Manoj Pillai
Director
Clairvolex Knowledge Processes
 Manoj is a well-known Indian intellectual property lawyer. He co-founded Lex Orbis IP Practice, which grew into a premier Indian IP law firm. Currently he leads the patent vertical of Clairvolex, a prominent provider of off-shore intellectual property services. As a member of various committees of industry organizations, and in his personal capacity, Manoj has supported the formulation of India’s national IP policies, the development of progressive IP laws and the streamlining of India’s IP administration system.
Rahoul Roy
Special Counsel
Brown Rudnick
 Rahoul is a member of Brown Rudnick’s corporate department, and is the chair of the India practice group. He divides his time between the firm’s New York and Boston offices. Rahoul is particularly active in innovative, business-critical deals and strategic alliances. He represents both users and providers in complex transactions involving the licensing, development and procurement of technology, the licensing and distribution of content, and domestic and international outsourcing arrangements.
Graham J Russell
Head of Global Transaction Processing
AstraZeneca
 Graham joined AstraZeneca in September 2007 in the newly created position of head of global transaction processing. The role was created with the goal of consolidating all transactional processes globally to gain organizational efficiencies and process improvements. He is based in Wilmington, Delaware. Previously, Graham spent six years at Orange Business Services (a subsidiary of France Telecom) where he led the Global Finance Shared Services organization in entering into a business process outsourcing arrangement that transferred much of the function to India and Poland.
Jeff Swartz
President, North America Operations
Hundsun Global
 Jeff leads Hundsun Global's operations in the US, Canada and Europe. He has 30 years experience as an executive and entrepreneur in the IT research and consulting services industry. Jeff is co-founder and former CEO/President of Current Analysis, a provider of competitive response information solutions to the world's leading telecommunications, IT, and business infrastructure software vendors. He has also held senior positions with Giga Information Group (acquired by Forrester Research), BIS Strategic Decisions (acquired by Giga) and Arthur D Little Decision Resources. In 2002, Jeff was a finalist in Ernst & Young's Entrepreneur of the Year program.
Wendy A Watson
Wendy is a leader in the financial services world with a rare blend of global operating and IT experience, audit and risk management skills, and demonstrated boardroom capability. Wendy recently retired from State Street as Executive Vice President, Global Services, where she led the company’s initiative to advance all aspects of cost leadership worldwide reducing annual operating expenses by $800 million. She defined State Street’s shared services and location strategies and established large operations in India, China and Poland. She also designed State Street’s global middle-office outsourcing business and grew it to two trillion dollars in assets serviced, the largest such provider in the world.
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